Co-Kinetic Privacy Policy

We get it, privacy policies can seem like a maze of “legal-ese,” but here’s our promise: we’ll keep it straightforward and as jargon-free as possible. This policy is all about how we handle your info, and your clients’ info, when you use Co-Kinetic. After all, trust is the backbone of a great clinic-patient relationship, and we aim to build that same trust with you.

What Info We Collect and Why

The Basics: What We Gather from You

We only collect the essentials, which means information that helps us provide you with better services. This could include:

• Contact Details (like your name and email) so we can send you those awesome marketing insights and updates.
• Usage Data to understand how you interact with our services, which helps us make them even better for you.
• Feedback because when you tell us what you love (or don’t love), we can improve.

Digging a Bit Deeper: Social Savvy Data

In addition to the basics, we’re also keeping an eye on how your social media posts (yes, the ones that you share through our platform) are performing. This includes:

• Engagement Metrics: Likes, shares, comments – if it’s happening on your posts, we’re tracking it to give you a clearer picture of what’s resonating with your audience.
• Clicks on Shared Resources: When you share one of our resources with your clients, we monitor how many clicks those links get. It helps both of us understand what your clients find helpful and provides the data for your “Lives Impacted” section on the dashboard.

This extra layer of insight helps us tailor the content and resources we offer, making sure they’re as useful and engaging as possible for you and your audience.

How We Use Your Data

Straight-Up: Here’s How We Roll

Your info helps us personalise your experience, improve our services (for you), and occasionally send you updates and tips that we think you’ll find valuable. And here’s our solemn promise: we will NEVER sell your data to third-party advertisers.

Sharing Your Info: Only When Necessary

Keeping It in the Family (Sort Of)

There are a few, rare instances when we might need to share your info:

• With Service Providers: To help us run our platform (think hosting or email delivery), but they’re bound by confidentiality.
• For Legal Reasons: If the law says we must, or to protect your and our rights.
• If Co-Kinetic Gets Acquired: Your data will be part of the assets transferred.

Your Rights Over Your Data

You’re in Control

You have considerable control over your information, and here’s how it works in practice:

• Access and Update: You’re welcome to review or change your personal info at any time.
• Delete: Fancy a digital clean slate? If you’d like us to delete your data, we’re on it, with one small caveat – if you currently have an active subscription with us, we’ll need to hold onto your data until that subscription ends. It’s a bit like keeping your record on file while you’re still part of the club.
• Object or Restrict: Got concerns about how we’re using your data? We’re here to talk it through and find a solution that respects your wishes.

​​GDPR Compliance: Upholding Your Data Rights

A Step Further in Data Protection

Located in the UK, we not only adhere to the General Data Protection Regulation (GDPR) but are also registered as a data holder with the Information Commissioner’s Office (ICO). This underscores our commitment to the highest standards of data privacy and security for all our users, both in the UK and across the EU. Here’s the impact for you:

• Enhanced Safeguards: Our ICO registration means we’re committed to following rigorous data protection protocols, ensuring your personal information is handled with care.
• Comprehensive GDPR Rights: Enjoy broad rights under GDPR, such as the ability to access, rectify, transfer, or delete your data, and to object to or limit its processing. If you have concerns about our data practices, you’re entitled to contact the ICO as well as us.
• Transparent Practices: We strive for transparency in how we use your data, aiming to give you full control and peace of mind. Our policies are crafted to exceed GDPR standards and honour our obligations as an ICO-registered entity.

Your trust is paramount, and our ICO registration is part of our pledge to protect your privacy to the fullest extent.

Handling Your Clients’ Data

Storing Data on Your Behalf

When you use our email lead collection tools for your marketing, we may also store information related to your clients or patients, such as:

• Contact details provided for marketing campaigns.
• Engagement data from your campaigns to offer analytics.

Our Approach:

• Transparency: We’re clear about why we collect this data — to empower your marketing efforts and provide a personalised service.
• Security: Protecting this data is our top priority. We implement stringent security measures to guard against unauthorised access or disclosure.
• Control: Though we store this data to support your marketing, you retain full control. We offer tools and settings to manage this information effectively, ensuring compliance with privacy laws.

Our Promise Stands: Whether it’s your data or your clients’, our commitment to transparency, security, and respect remains unwavering. We handle all information with the utmost care, ensuring it serves your business goals and complies with data protection regulations.

Partner Platforms and GDPR Compliance

Ensuring Safety Beyond Our Borders

In our quest to offer you the best possible service, we sometimes enlist the help of third-party platforms and IT services. Whether it’s for data analysis, email delivery, or enhancing our features, we choose our partners carefully. Here’s our guarantee to you:

• GDPR Compliance: Every third-party service we use is vetted for strict adherence to GDPR standards. This means they’re as committed to protecting your data as we are.
• Selective Sharing: We only share the minimum necessary information with these platforms, ensuring your data is used solely for the purpose intended – to enhance your experience with Co-Kinetic
• Continuous Monitoring: Our partnership doesn’t end with a contract. We continuously monitor these services to ensure ongoing compliance and protection of your data.

We take these extra steps to ensure that every aspect of your journey with us is secure, respectful of your privacy, and legally compliant. Your trust is invaluable, and we’re dedicated to upholding it across every touchpoint.

Contact Us: Questions, Concerns, Coffee?

We’re Here for You

Got a question about your privacy? Just want to chat about the policy? Drop us a line. We’re all about keeping the conversation going.

Updates to This Policy

Staying Current

We might update this policy as our service evolves. We’ll let you know about major changes, but you can always check back here for the latest version.